O&R recently launched a new initiative designed to
help customers better identify whether the utility worker who comes to
their door is a real O&R employee or a fake one. This new initiative
provides an added layer of identification of O&R representatives who
have appointments to call on customers' residences to perform work.
The protection includes providing the customer with a
unique service order number as well as a dedicated telephone number to
call for verification:
When O&R makes an appointment to visit a customer's
home, O&R will provide the customer with a unique service order number.
When the utility worker arrives at a customer's home, the customer asks
the utility worker for the service order number and confirms it matches
before admitting that worker to the customer's home.
Customers can also call a dedicated number at O&R,
(845) 577-3526, to verify an employee's identity.
In addition, all O&R employees and contractors are
required to carry color photo I.D. cards during their workday. For
unscheduled utility work at customers' homes, such as meter reading or
emergency repairs, customers are urged to ask to see the utility
worker's company identification card before admitting them to their
homes or businesses or transacting any business with them.
For more information, visit O&Rís web site at