from Rockland Electric
There are several ways
customers can report outages and check service restoration
from any computer or web-enabled mobile device;
O&R mobile app
from your iPhone, iPad or Android device;
ďOUTĒ to 69678 (myORU); or
Call Customer Assistance at 1-877-434-4100
to learn more about our mobile communication options.
To help its customers prepare to weather a storm, O&R offers these tips:
For safetyís sake, donít touch or approach any downed wire. Assume it is
energized and dangerous. Call O&R immediately toll-free 1-877-434-4100.
Depending on the situation, you may also want to call your local police
to divert traffic until an O&R crew arrives.
Maintain a distance of at least 50 feet from downed wires and anything
they are in contact with including puddles of water and fences.
Supervise your children so that they are not in the vicinity and keep
pets on a leash or otherwise secure.
If a fallen wire is draped over a car, do not approach the car and make
rescue attempts. Remain a safe distance away, and try to keep the
occupant of the vehicle calm. If possible, emergency personnel should
handle the situation.
Have emergency equipment within reach --- portable radio, flashlights,
spare batteries, first aid kit, cell phone and important medications.
Keep O&Rís toll-free number 1-877-434-4100 near the phone to report
If you experience a power outage, donít assume that O&R automatically
knows about it or that someone else will report it. To be sure the
outage is reported, please call O&R toll-free at 1-877-434-4100 to let
O&R know what happened. The more information you can provide, the more
O&R can help you.
Remember: if the base station of your cordless phone plugs into the
wall, your phone will be unusable during a power outage.
For more information, visit O&Rís Storm Center at